Post by cutiecavies on Dec 20, 2007 13:12:51 GMT
Well I am so upset and angry with zooplus.co.uk 
Today I received my package ordered last week which I hoped would be full of goodies for my lot to find that yet again for the second time the items inside were all broken
This happened to my last order so I emailed them and they promised they would package them up more carefully next time.
Well as you can see from this pic there was NO packaging at all leaving the items to be bashed around by the courier.
Most of the treats were crumbled or falling off the sticks being no use to me or the piggies.
This isn't the first time I have had cause to complain because not long ago there were items missing from one package because it had fallen open in transit them one order was totally missing an item even though the package was intact so must have been missed off when packaging up.
The missing items have never been sent despite me emailing them and the best they can do to compensate for the broken items is 10% of my next order!! Not what I want really but oh well.
I have told them if they don't sort this out I am not going to order from them again and also I will take of the full page ad I have on the website and I will also not praise them on my forum which I do quite often.
I hope this will shock them into doing something because I don't want to stop ordering from them as they have some really neat stuff and I wouldn't be able to get them anywhere else.
Now I am awaiting a reply to say I want my money back to you think I will get it? We will have to wait and see.
Dawn
Today I received my package ordered last week which I hoped would be full of goodies for my lot to find that yet again for the second time the items inside were all broken
This happened to my last order so I emailed them and they promised they would package them up more carefully next time.Well as you can see from this pic there was NO packaging at all leaving the items to be bashed around by the courier.
Most of the treats were crumbled or falling off the sticks being no use to me or the piggies.
This isn't the first time I have had cause to complain because not long ago there were items missing from one package because it had fallen open in transit them one order was totally missing an item even though the package was intact so must have been missed off when packaging up.
The missing items have never been sent despite me emailing them and the best they can do to compensate for the broken items is 10% of my next order!! Not what I want really but oh well.
I have told them if they don't sort this out I am not going to order from them again and also I will take of the full page ad I have on the website and I will also not praise them on my forum which I do quite often.
I hope this will shock them into doing something because I don't want to stop ordering from them as they have some really neat stuff and I wouldn't be able to get them anywhere else.
Now I am awaiting a reply to say I want my money back to you think I will get it? We will have to wait and see.
Dawn
I think they are going to reimburse ne I think? Will have to wait and see they say they will pass on my complaint to the packing department lets hope so.
Lets hope my next order will have some bubble wrap or something in it.